Eleven has never sold your information to someone else for advertising, or made money by showing you other people's ads, and we never will. This has been our approach and we remain committed to it. This policy tells you what information we do collect from you, what we do with it, who can access it, and what you can do about it.
We partner with Microsoft Clarity and Microsoft Advertising to understand how you interact with our website. These tools capture behavioral data such as heatmaps and session replays using first- and third-party cookies and similar tracking technologies. This data helps us improve site performance, enhance product offerings, and run targeted advertising. It also supports fraud prevention and security efforts. To learn more about how Microsoft collects and uses data, please visit the Microsoft Privacy Statement.
We collect only the information we need. This includes data you provide directly—such as when you create an account, register for an event, request support, or make a purchase. We store your name and contact details but do not store your credit card information, unless explicitly authorized and securely handled via a trusted payment gateway.
When you use our website or services, we automatically log basic usage data—like how you arrived at the site, which pages you visited, and what features you interacted with. This helps us improve the user experience and guide product development.
We may also receive your information indirectly. For example, if you inquire about our products through a referral partner or log in using a service like Google or LinkedIn, those platforms may share your contact information with us so we can fulfill your request. Similarly, if you engage with us on social media—by liking, sharing, commenting, or following our accounts—we may access your public profile information and interaction history, even if you later delete it from the platform.
We use your information to provide the services you've requested, create and maintain your accounts, and keep an eye out for unauthorized activity on your accounts. We also use it to communicate with you about the products you're currently using, your customer support requests, new products you may like, chances for you to give us feedback, and policy updates. We analyze the information we collect to understand user needs and to improve our websites and services.
We're required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information to provide the service you've requested from us. When that's not the case, we must demonstrate that we have another legal basis, such as our legitimate business interests.
You can decline certain kinds of information use either by not providing the information in the first place or by opting out later. You can also disable cookies to prevent your browser from giving us information, but if you do so, certain website features may not work properly. We completely disable third-party cookies from all Eleven websites and products.
We limit access to your personal information to our employees and contractors who have a legitimate need to use it. If we share your information with other parties (like developers, service providers, domain registrars, and reselling partners), they must have appropriate security measures and a valid reason for using your information, typically to serve you.
The European Economic Area (EEA) provides certain rights to data subjects (including access, rectification, erasure, restriction of processing, data portability, and the right to object and to complain). Eleven undertakes to provide you the same rights no matter where you choose to live.
We keep your personal information for as long as it is required for the purposes stated in this Privacy Policy. When we no longer have a legitimate need to process your information, we will delete, anonymize, or isolate your information, whichever is appropriate.
If you handle other people's data using Eleven apps, such as information about your customers or employees, you are entrusting that data to us for processing. If you use a Eleven mobile app and give the app access to your contacts and photo library, you are entrusting data to us. The data you entrust to us for processing is called service data.
You own your service data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it.
We hold the data in your account as long as you choose to use Eleven Services. After you terminate your account, your data will be automatically deleted from our active database within 6 months and from our backups within 3 months after that.
If you are in the European Economic Area and you believe that someone has entrusted your information to us for processing (for instance, your employer or a company whose services you use), you can request certain actions from us regarding your data. To exercise those data rights, please contact the person or company that entrusted the data to us and we will work with them on your request.
There are some limitations to the privacy we can promise you. We will disclose personal information if it's necessary to comply with a legal obligation, prevent fraud, enforce an agreement, or protect our users' safety. We do not currently honor Do Not Track signals from internet browsers; when a universal standard for processing them emerges, we will follow it.
Third-party websites and social media widgets have their own separate privacy policies. Always check the relevant privacy policy before sharing personal information with third parties.
You can always contact us at support@runeleven.com to ask questions about our privacy practices, request a GDPR-compliant Data Processing Addendum, alert us if you believe we have collected personal data from a minor, or ask to have your personal information removed from our blogs or forums.
We will contact you to let you know if we make any major changes to our privacy policy, or in the highly unlikely event that we ever decide to sell our business.
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